Overview

Due to the nature of our products and services, all sales are subject to the policies outlined below. Please review carefully before completing your purchase.

Refunds

Live Plants

Due to the perishable nature of live plants:

All plant sales are final
No refunds or returns are accepted on live plants
We are not responsible for delivery delays once plants have shipped

We take great care in packaging and preparing plants for shipment to ensure they leave our care healthy and properly secured.

Workshops & Events

Workshops are planned and prepared in advance, often involving materials, scheduling, and travel.

Workshops may be canceled and refunded up to 7 days prior to the scheduled event
Cancellations made within 7 days of the event are non-refundable
No-shows are non-refundable

If an event must be rescheduled due to unforeseen circumstances, customers will be offered a credit toward a future workshop rather than a refund.

Sale items

Sale or discounted items are final sale and are not eligible for refunds or exchanges.

Exchanges

We do not offer exchanges on live plants or workshop bookings.

If you receive a non-plant physical product that is damaged due to our error, please contact us within 48 hours of delivery so we can review the issue.

Refund Processing

Approved refunds (when applicable) will be processed back to the original payment method. Processing times may vary depending on your financial institution.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have questions about this policy or your order, please contact us through our website.